The "IT Guy", whose real name is Gabriel Argus, is a secretary and security guard who works for Rodrigo Branco.
A sunday afternoon in 2012, the Crachá Preto attack the Fábricas Branco and disable the security system in the building. IT Guy, along with Branco's bodyguard, Max Payne, fight their way through the goons in order to re-activate the systems.
Later, after the building is half-destroyed by a bomb, the IT Guy finds his death at the hands of a Crachá Preto member, who is soon killed by Max Payne. Max shows remorse for not being able to save him.
- The IT guy may be based on Maurice Moss, a character from the British TV show, The IT Crowd, as the two look very similar.